FAQ
Frequently asked questions
What box owners ask us before getting started. If your question isn't here, message us on WhatsApp and a real person will answer.
How does the 30-day trial work?
You have 30 days to try RoninBox at no cost. We ask for your card to activate the trial, but nothing is charged until day 30, and you can cancel anytime from “My subscription”. We'll also help you get your box set up.
Is there a discount if I pay for the full year?
Yes. The annual plan costs €432 + VAT and includes a 10% discount, also on extra locations.
What is the ambassador code?
It's a RoninBox ambassador's code. If you enter it when signing up, your box gets an extra 5% off for as long as your subscription lasts, on top of the annual and insurance discounts if they apply. It can only be used at sign-up: it can't be added later.
Is there a minimum commitment?
No. It's a monthly fee you can cancel anytime, with no penalty and no hidden costs.
Do I have to enter all my data myself?
No. Initial setup is included: we load your classes, plans and athletes for you before you start using it.
Do I need to install anything?
No. RoninBox runs in the browser and can be installed as an app on your phone if you prefer. It works the same on phone, tablet and computer.
What support do I get?
You message us on WhatsApp and someone who knows the product and the training world answers. No tickets or automated replies.
Is it reliable?
RoninBox has been in daily use at real boxes for years. Improvements come from what those boxes ask for, and updates are applied automatically at no cost.
Does RoninBox charge my athletes?
You can track monthly fees, class passes and offers inside RoninBox, and see at any time who's up to date. The €40,00 per month is what you pay for the software.
Can my athletes pay online?
Yes, if we enable online payments for your box. Your athletes pay their monthly fee from the app on a secure Stripe page, by card or other available methods, and the payment is recorded automatically. You can still accept cash or card terminal payments too.
Can I run multiple locations with one account?
Yes. Each extra location costs €15 per month + VAT. Your athletes choose the location in the calendar, and each plan decides which locations can be booked.
What happens when a class is full?
Your athletes can join the waitlist. If someone cancels, RoninBox emails everyone on the list and the spot goes to whoever signs up first.
Do my coaches have their own access?
Yes. Each coach logs in with their own account, sees the classes assigned to them and can record cash payments, without touching the box's settings.
Can you control entry to the gym?
Yes, if your gym has a turnstile with a reader. Each athlete shows it a QR code from their app that expires after 3 minutes and works only once.
Is it available in Portuguese?
Yes. The gym dashboard, the athlete app and the help manual are available in Spanish and Portuguese.
Shall we try it with your box?
Set up your box in a few minutes and try it free for 30 days, no commitment. If you'd rather we show you first, we can talk too.